Oshi Casino Privacy Policy
Oshi Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use our website, how it may be used, when it may be shared, and the choices available to you.
This policy applies to visitors, account holders and other individuals who interact with Oshi Casino online. By using our website or related services, you acknowledge that your information may be handled as described below. Please read this policy together with any applicable website terms and promotional conditions.
Information We Receive
Oshi Casino may collect information that you provide directly, information generated through your use of the website, and information received from selected third parties. The type of information collected depends on how you interact with our services.
- Identity details such as your name, date of birth and information used to confirm that you meet the minimum age requirement of 18 years.
- Contact details, including an email address and other information you submit when creating or managing an account.
- Account information, such as login details, preferences, responsible gambling settings and communications with our support team.
- Transaction information relating to deposits, withdrawals, bonuses and gameplay. Payment card or banking details may be processed by payment providers rather than stored directly by Oshi Casino.
- Verification information that may be needed to prevent fraud, confirm identity, or support compliance checks.
- Technical information, including IP address, browser type, device information, operating system, language settings and general usage data.
- Information contained in messages, feedback, complaints, surveys or other correspondence you send to us.
We aim to collect information that is relevant to the purposes described in this policy. You may choose not to provide certain information, but this could prevent us from opening an account, processing a transaction or providing particular features.
How We Use Personal Data
Personal information may be used to operate, maintain and improve Oshi Casino. Our purposes can include:
- Creating and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Confirming age, identity and account ownership where appropriate.
- Providing games, promotions, account features and customer support.
- Monitoring activity to identify fraud, abuse, unauthorised access and other security concerns.
- Managing responsible gambling tools and responding to concerns about account activity.
- Sending service messages, security notices and administrative communications.
- Sending marketing communications where permitted and where you have provided the necessary consent or otherwise have a valid basis for receiving them.
- Analysing website performance, user preferences and service usage to improve our products.
- Handling disputes, enforcing applicable terms and protecting our legal rights.
Where required, you can change marketing preferences or opt out of promotional messages. Essential service communications may still be sent because they relate to your account, transactions or the operation of the website.
Cookies and Similar Tools
Oshi Casino may use cookies, pixels, local storage and comparable technologies. These tools are small data files or identifiers placed on a device or accessed through a browser. They help the website remember settings, maintain sessions and understand how visitors use its pages.
- Essential technologies support login functions, security, navigation and core website operations.
- Preference technologies remember choices such as language, display settings or other selected options.
- Analytics technologies help us understand traffic, performance and interactions with website content.
- Marketing technologies, where used, may help measure campaigns or present more relevant communications.
Your browser or device may allow you to manage cookies, block them or delete existing files. Disabling essential cookies may affect the availability or functionality of parts of the Oshi Casino website. Where a consent choice is required, the available controls will provide further information.
When Information Is Shared
Oshi Casino may share personal information only when there is a relevant business, operational, security or legal reason to do so. Information may be disclosed to carefully selected service providers that support the operation of the website and casino services.
- Payment and financial service providers that process transactions.
- Identity verification, fraud prevention and security providers.
- Technology, hosting, analytics, communications and customer support providers.
- Professional advisers, insurers or auditors where their involvement is reasonably necessary.
- Authorities, courts or other parties when disclosure is required or appropriate under applicable law.
Service providers may access information only to perform agreed services and are expected to apply suitable confidentiality and security measures. Oshi Casino does not sell personal information as a standalone product.
Keeping Information Secure
We use administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, account safeguards, encryption or secure transmission methods, monitoring and staff procedures.
No website, online transaction or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential, using a secure device and notifying Oshi Casino if you suspect that your account has been accessed without permission. We may restrict or suspend access where necessary to protect an account or the wider service.
How Long We Keep Data
Personal information is retained for as long as it is reasonably needed for the purposes described in this policy. The relevant period may depend on whether you maintain an account, whether a transaction or dispute remains open, and whether information is needed for security, fraud prevention or record-keeping purposes.
When information is no longer required, we may delete it, anonymise it or securely isolate it from ordinary use. Some records may be retained for longer where this is necessary to meet applicable obligations, resolve disputes, enforce agreements or protect our rights. Retention periods may also vary according to the nature and sensitivity of the information.
Your Privacy Choices
Depending on your circumstances and applicable privacy rules, you may have rights concerning the personal information held by Oshi Casino. These may include the ability to:
- Request access to information associated with you.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion or restriction of information in appropriate circumstances.
- Object to certain uses of your information.
- Withdraw consent where processing relies on consent.
- Opt out of direct marketing communications.
- Ask for an explanation of how a request has been handled.
These rights are not always absolute and may be subject to identity checks, security considerations, legal exceptions or the need to preserve certain records. If you make a privacy request, we may ask for information needed to verify your identity and protect your account.
Services Provided by Others
The Oshi Casino website may contain links, integrations or content supplied by third parties. These services may include payment facilities, analytics tools, advertising technology, verification systems and social media features. When you interact with an external service, that provider may collect information under its own privacy notice.
Oshi Casino does not control the privacy practices of independent third parties. We recommend reviewing their terms and privacy information before submitting personal data or using their services. A link or integration does not necessarily mean that Oshi Casino endorses every practice of the relevant provider.
Transfers Across Borders
Some Oshi Casino suppliers, technology providers or business partners may process information in countries other than Australia. If personal information is transferred internationally, we take reasonable steps to assess the arrangement and use safeguards intended to protect the information during processing.
International privacy protections may differ from those available in Australia. By using the website, you acknowledge that information may be processed outside the country where you access the service, subject to applicable requirements and the safeguards used by Oshi Casino and its providers.
Changes to This Policy
Oshi Casino may update this Privacy Policy when our services, technology, business arrangements or privacy practices change. The revised version will be published on the relevant website page and will apply from its stated effective date or, where no date is shown, from publication.
We encourage you to review this policy periodically. Where a change is significant, we may provide an additional notice through the website, by email or through another suitable communication channel. Continued use of the services after an update may indicate acceptance of the revised policy, to the extent permitted by applicable law.
Contact and Privacy Enquiries
If you have a question about this Privacy Policy, want to exercise a privacy right, or believe that your personal information has been handled incorrectly, please contact Oshi Casino at support@oshi-casino.win. Include enough detail for us to understand your request, while avoiding unnecessary sensitive information in your message.
We will review privacy enquiries and may request further details to confirm your identity or clarify the issue. If you remain dissatisfied after contacting us, you may have the option to seek assistance from an applicable privacy or consumer protection authority in your jurisdiction.
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